Last updated: 5 June 2025

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This Privacy Policy explains how Count & Sol (“we”, “our”, “us”) collects, uses, shares, and protects your personal information when you interact with us online or offline, including when you use our website, engage with our services, or otherwise communicate with us. Please also review our terms and conditions. 

 

1. Who We Are

Count & Sol is a legal consultancy providing strategic and cross-border legal solutions to businesses in areas including financial services, technology, and e-commerce sectors.

We act as a data controller in relation to the personal data we collect and process, which means we determine the purposes and means of processing that data.

 

2. What Personal Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: Name, title

• Contact Data: Email address, telephone number, postal address

• Business Data: Company name, role, areas of legal concern

• Legal Matter Data: Any information relevant to legal services, including documents or correspondence

• Technical Data: IP address, browser type, device information

• Usage Data: Information about how you use our website or services

• Special Categories: Only where necessary and permitted by law, we may collect data such as criminal convictions or diversity data, especially when required for regulatory or compliance purposes

 

3. How We Collect Your Personal Data

We collect data:

• Directly from you, when you fill in forms, contact us, sign up to our services, or communicate with us

• From third parties, such as:

  • Your employer, if we provide services to your organisation

  • Public records (e.g., court filings, company registries)

  • Opposing parties or legal representatives

  • Insurers, regulators, or financial screening providers (for AML or KYC checks)

  • Referral partners and professional advisers
     

4. Why We Collect and Use Your Data

We process personal data to:

• Provide you or your business with legal consultancy services

• Comply with legal and regulatory obligations (e.g. AML/KYC checks)

• Communicate with you about our services and relevant updates

• Improve our services and website

• Manage billing, client records, and internal operations

• Establish, exercise, or defend legal claims

We will only use your personal data when the law allows us to, including:

• Where it is necessary for the performance of a contract

• Where required to comply with a legal obligation

• Where we have a legitimate interest and your rights do not override those interests

• Where you have provided consent (which can be withdrawn at any time)
   

5. Failure to Provide Data

If you do not provide the necessary personal data when requested, we may not be able to enter into or perform our services for you or your organisation. In some cases, we may be legally required to decline engagement.

 

6. Who We Share Your Data With

We may share your personal data with:

• Professional advisers and consultants (e.g., lawyers, auditors, insurers)

• Service providers and IT hosting platforms

• Regulatory bodies, courts, or law enforcement agencies (where legally required)

• Third-party experts (e.g., barristers, mediators) involved in your matter

• Legal directories (with your consent)

• Event and marketing partners (for client events or updates)

• In the event of a business sale or restructuring

All third-party service providers are required to respect the security of your data and to treat it in accordance with the law.

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7. International Transfers

We may transfer your personal data outside the UK or EEA. Where such transfers occur, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the UK/EU

• Transfers to jurisdictions with adequacy decisions

• Robust internal policies and due diligence on third-party recipients

If you would like more information, please contact us using the details below.

8. How Long We Keep Your Data

We retain your personal data only as long as necessary for:

• Providing services

• Fulfilling legal, accounting, or regulatory obligations

• Managing legal claims and disputes

Once no longer needed, data is securely archived, anonymised or deleted. Retention periods vary depending on the nature of the data and legal requirements.

 

9. Your Rights

You have the following rights under data protection law:

• Right to be informed about how your data is used

• Right of access to your data

• Right to rectification of incorrect or incomplete data

• Right to erasure ("right to be forgotten") in certain circumstances

• Right to restrict processing where applicable

• Right to data portability, where processing is based on consent or contract

• Right to object to processing, especially in cases of direct marketing or profiling

• Right not to be subject to automated decision-making with legal or similarly significant effects

You may exercise these rights by contacting us using the contact details provided below. We may need to verify your identity before responding. We aim to respond within one calendar month.

 

10. Security

We implement appropriate security measures to protect your data, including encryption, access controls, and regular reviews. However, no system is 100% secure, so we also rely on you to use secure means of communication and to notify us of any concerns.

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11. Complaints

If you have concerns about how we process your personal data, we encourage you to contact us first so we can resolve the issue. You also have the right to lodge a complaint with your local data protection authority.

 

12. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and dated accordingly.

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13. Contact Us

For any queries please contact info@countandsol.com

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